Privacy Policy

1. About This Policy

Tidelynk App Pty Ltd (ACN 691 362 955) (we, us, TideLynk) is committed to protecting the privacy of everyone who interacts with our website, platform, and services. This Privacy Policy explains how we collect, hold, use, and disclose personal information, and how you can exercise your privacy rights.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or platform, you consent to the collection and use of your personal information as described in this policy.

2. Who We Are

TideLynk is a technology platform that connects customers with independent cleaning service providers and approved cleaning companies in Perth, Western Australia. TideLynk is not itself a cleaning service provider.

3. Information We Collect

3.1 All Users

• Identity data: full name, date of birth (where required for verification);
• Contact data: email address, phone number, suburb or postcode;
• Account data: username, password (stored in hashed form), account preferences;
• Technical data: IP address, device type, browser type, operating system, session data;
• Usage data: pages visited, features used, time spent on the platform;
• Communications data: enquiries submitted through contact forms, support requests, and messages; and
• Marketing data: preferences for receiving marketing communications, responses to promotions and referral programs.

3.2 Customer Accounts

• Property address or service location;
• Booking details including service type, date, time, and duration;
• Service selections and preferences;
• Booking history and cancellation history;
• Preferred cleaners and recurring booking preferences;
• Before and after cleaning photographs where you choose to submit them;
• Payment method details (processed securely through Stripe); and
• Ratings and reviews you submit.

3.3 Cleaner Accounts and Applications

Collected for trust, safety, compliance, and platform verification purposes:

• Australian Business Number (ABN);
• National Police Check certificate and results;
• Government-issued photo identification;
• Current Public Liability Insurance certificate and expiry date;
• Professional experience and specialisations;
• Service area and availability preferences;
• Profile photograph;
• Bank account details (via Stripe Connect); and
• Any additional verification documents requested.

3.4 Cleaning Company Accounts

• Company name, ABN, and registration details;
• Director or authorised representative identity;
• Workers Compensation Insurance details;
• Stripe Connect KYB information; and
• Details of cleaners employed or engaged by the company.

3.5 Waitlist Registrations

When you register on our waitlists, we collect your name, email, phone number, and any responses to onboarding questions.

3.6 Reviews and Ratings

Reviews may be publicly displayed within the platform alongside your first name and booking type.

3.7 Referral Program Data

We collect information related to referral links, credits earned, rewards applied, and referral codes.

3.8 Sensitive Information

Police Check results and government-issued identification are sensitive information under the Privacy Act. We collect this only for cleaner and company verification and handle it with appropriate care.

4. Location Data

With your consent, location data may be used for: matching customers with nearby cleaners through LynkNow; allocating cleaners to bookings; calculating ETAs; service area verification; fraud prevention; and improving our matching algorithms. You may disable location access through your device settings.

5. Photos and Media Content

We may collect profile photographs, before and after cleaning photos, property photographs, review photos, and verification documents. By uploading media, you grant us a non-exclusive licence to store, process, and display those materials within the platform where necessary.

6. How We Collect Personal Information

• Directly from you via forms and account registration;
• Automatically through cookies and analytics tools;
• From third-party verification providers;
• From other users where permitted; and
• From publicly available sources.

7. How We Use Personal Information

• To operate the TideLynk platform;
• To verify cleaners and companies;
• To facilitate bookings and matching;
• To process payments through Stripe;
• To send booking confirmations and communications;
• To send marketing communications where you have consented;
• To administer referral programs;
• To moderate reviews and ratings;
• To respond to support requests;
• To improve the platform;
• To detect and prevent fraud; and
• To comply with legal obligations.

8. Disclosure of Personal Information

We may disclose your information to: other platform users (limited profile and booking information); service providers listed in Section 9; verification providers; law enforcement where required; and business successors. We do not sell your personal information.

9. Platform Service Providers and Cookies

9.1 Third-Party Service Providers

• Stripe: payment processing and Stripe Connect;
• Supabase: database hosting and backend infrastructure;
• Google Cloud: cloud infrastructure;
• Google Maps: location mapping, address validation, and ETA services;
• Firebase (Google): push notifications (future);
• Analytics providers: including Google Analytics;
• Customer support software;
• Identity verification providers; and
• Marketing platforms.

9.2 Cookies and Tracking Technologies

• Meta Pixel: tracks website events and enables targeted advertising on Meta platforms;
• Google Analytics: monitors website performance and traffic;
• Advertising and remarketing tools;
• Conversion tracking tools; and
• Website performance monitoring.

You can manage cookie preferences through your browser settings.

10. Storage and Security

We use secure cloud infrastructure and take reasonable technical and organisational steps to protect your information. No internet transmission is completely secure. We retain personal information as long as necessary for the purposes collected or as required by law.

11. Future Platform Features

We may introduce new features involving personal information including mobile applications, additional booking models, subscription and loyalty programs, and expanded referral programs. Material changes will be reflected in an updated policy.

12. Your Privacy Rights

Under the Privacy Act 1988 (Cth) you have the right to access and correct your personal information, complain about privacy breaches, and unsubscribe from marketing at any time. Contact us using the details in Section 14. If unsatisfied, you may contact the OAIC at www.oaic.gov.au.

13. Children's Privacy

The TideLynk platform is not directed at children under 18. We do not knowingly collect information from children. Contact us if you believe a child has provided us with personal information.